EHR Training and Optimization Specialist

Location: Minnetonka, Minnesota US


Job Number: 1693

Position Title: EHR Training and Optimization Specialist

External Description:

Position Summary: 

The EHR Training and Optimization Specialist is responsible for the optimization and improvement of athena and other Health Information Technology (HIT) applications. Athena is a cloud-based electronic medical record and practice management tool. This position independently assesses and designs customer specific trainings and improvements for care center operational workflows to optimize day-to-day functions.

Essential Job Functions:

  • Perform site visits to conduct outreach, education, training and orientation sessions for providers and ancillary staff
  • Troubleshoot concerns with the division as they may arise and interact with the Unified and athena team as required to meet the needs of the division
  • Collaborate with functional areas such as revenue cycle management and clinical operations to create and distribute training materials regarding athena, updates, and common problem areas

Additional Job Functions: 

  • Become a Superuser for athena; this requires advanced knowledge of the tool to be able to assist in the implementation at new divisions
  • Unify standards across multiple health care practices
  • Train new care center employees on current practices and standards
  • Assist with maintaining user configurations based on divisional needs and adjust as needed
  • Configure athena to meet divisional workflow needs as well as other third-party applications
  • Assess risks during and after implementation and provide a corrective action plan
  • Establish working relationships and collaborate with office staff
  • Follow all applicable federal/state regulations with respect to Confidentiality and HIPAA, among others
  • Generate call and visit reports daily and document all division encounters
  • Plan for and participate in events such as Committee Meetings, Networking Events and Educational Sessions that may fall outside of normal business hours
  • Other duties as assigned by manager

 Position Requirements:

  • Bachelor’s degree from an accredited university preferred or experience in Healthcare IT field
  • 1-2 years experience with an EHR system, athena strongly preferred
  • Excellent written and oral communication skills
  • Outstanding customer service skills
  • Advanced knowledge of Microsoft Office
  • Strong organizational, problem solving and decision-making skills
  • Ability to prioritize and manage multiple projects and issues effectively and simultaneously
  • Self-motivated and self-starter who can work well under minimal supervision
  • Strong attention to detail, research and follow up skills
  • Ability to work both independently and in a team setting
  • Valid driver’s license and reliable insured automobile required. Must be able to travel locally up to 25% of the time





City: Minnetonka

State: Minnesota

Community / Marketing Title: EHR Training and Optimization Specialist

Company Profile:

Unified Women’s Healthcare is a company dedicated to caring for Ob-Gyn providers who care for others, be they physicians or their support staff. A team of like-minded professionals with significant business and healthcare experience, we operate with a singular mindset - great care needs great care. We take great pride in not just speaking about this, but executing on it.

As a company, our mission is to be an indispensable source of business knowledge, innovation and support to the practices in our network. We are advocates for our Ob-Gyn medical affiliates – enabling them to focus solely on the practice of medicine while we focus on the business of medicine.

We are action oriented. We strategize, implement and execute – on behalf of the practices we serve.

Remote Opportunity: 0

EEO Employer Verbiage:

We offer a competitive salary and an excellent benefit package that includes health/dental/life/STD/LTD/vision insurance, paid time off, and 401(k) plan.    This company is a drug-free workplace and an Equal Employment Opportunity employer.

Questions? Contact us:

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